Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client in a timely fashion. 

For your added convenience a 'drop-off' appointment may be available. A 'drop off' means you would bring your pet in at the earliest time for you, and leave him/her with us for a couple of hours.  We ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, they will give you a call to go over the diagnosis and to give you discharge instructions

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet.

We require full payment at the time that services are rendered.  Elective procedures are to be paid for in full at the time of exam or surgery.  For your convenience, we accept Visa, MasterCard, Discover, cash and personal checks. We do not offer to charge on accounts.  For emergencies that arrise we do offer to help you get connected with Care Credit as an additional payment option.